Statement of organizational commitment
Team Global/MSM is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
Training
We are committed to training staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.
We will train our employees and volunteers on accessibility as it relates to their specific roles.
Information and communications
We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.
Employment
We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring.
We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees.
Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.
Changes to existing policies
We will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.
Team Global/MSM is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
Team Global/MSM understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
Team Global/MSM is committed to complying with both the Ontario Human Rights Code and the AODA.
Team Global/MSM is committed to excellence in serving all customers including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.
We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.
We will communicate with people with disabilities in ways that take into account their disability. This may include the following:
We will work with the person with a disability to determine what method of communication works for them.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
A regulated health professional is defined as a member of one of the following colleges:
If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services or facilities:
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Team Global/MSM will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be made publicly available in the following ways:
Team Global/MSM will provide accessible customer service training to all who deal with the public or have a role in developing our policies.
Training will include:
Staff will also be trained when changes are made to our accessible customer service policies.
Team Global/MSM welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
Customers who wish to provide feedback on the way Team Global/MSM provides goods, services or facilities to people with disabilities can provide feedback in the following way(s):
Team Global/MSM will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.
Team Global/MSM will notify the public that documents related to accessible customer service, are available upon request by posing a notice in the following location(s)/way(s):
Team Global/MSM will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine suitability of the format or communication support. We will provide accessible format in a timely manner and, at no additional cost.
Any policies of Team Global/MSM that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
Team Global/MSM strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.
Our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps Team Global/MSM is taking to meet those requirements and to improve opportunities for people with disabilities.
Our plan shows how Team Global/MSM will play its role in making Ontario an accessible province for all Ontarians.
This document includes a summary of the accessibility initiatives the Team Global/MSM has completed.
Customer Service
For more information about Ontario’s Customer Service Standard, visit ontario.ca/accessibility.
Employment
Team Global has its Accessibility Policy posted at all locations and is providing fair and equal opportunity to all our applicants to go through the registration and selection process. Upon request, to practicable extent, we will provide accommodations to our employees and applicatns, including persons with disabilities
Customer Service
Team Global/MSM is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others.
We will continue to review our policy and make changes when required.
Information and Communications
Team Global/MSM is committed to making our information and communications accessible to people with disabilities.
We will continue to provide alternative forms of communication and information upon request.
Employment
Team Global/MSM is committed to fair and accessible employment practices.
We will continue to provide accommodations to practicable extent to our applicants and employees, including persons with disabilities.
Training
Team Global/MSM is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.
We will continue to provide education and training material to all employees who deal with the general public.
For more information on this accessibility plan, please contact Team Global/MSM at 416-514-0733 or info(@)teamglobal.ca
Effective August 4, our North York office will be located at: