Position Overview
We are looking for a motivated and customer-oriented individual to join our Bank Teller/ Customer Service Representative. A Bank Teller/Customer Service Representative in financial field is responsible for providing exceptional customer service to our clients. Duties
will include answering inquiries, resolving issues, and providing information about our banking products and services.
Key Responsibilities:
• Handle incoming calls and emails from bank customers promptly, friendly and
professionally.
• Assist customers with account-related inquiries, including account balances,
transactions, statements, and online banking services.
• Identify and resolve customer issues and complaints in a timely and efficient manner,
escalating complex issues to the appropriate department when necessary.
• Educate customers on bank products, services, and self-service options to enhance their
banking experience and promote customer loyalty.
• Provide guidance and support to customers regarding online and mobile banking
platforms, troubleshooting technical issues and offering solutions.
• Adhere to bank policies, procedures, and regulatory requirements to ensure compliance
and protect customer confidentiality and security.
• Collaborate with team members and other departments to achieve customer service
objectives and contribute to a positive work environment.
• Participate in training sessions and professional development activities to enhance
product knowledge, customer service skills, and job performance.
• Cross-sell bank products and services to meet customer needs and goals.
Requirements
• Previous customer service experience, preferably in financial field
• Knowledge of banking products or financial service industry
• Strong communication skills, both verbal and written in English
• Able to speak, read and write Mandarin in simplify
• Strong problem-solving skills and ability to handle difficult customers with patience and professionalism
• Proficiency in basic computer applications such as MS Office
• Ability to work in a fast environment and multitask effectively
Shift: 9:00am to 5:00pm Monday to Friday.
Rate: $19-20/hour
Please send resume to julie@teamglobal.ca